Policies, Guidelines, and Helpful Information

Clear communication is key to a successful pet sitting experience. Our transparent policies are designed for a smooth and stress-free experience for both you and your pet. This page outlines everything you need to know about booking, access, supplies, and more. By working together and understanding our policies, we can create a personalized care plan that keeps your pet happy and your home secure while you're away. Feel free to reach out if you have any questions!

SERVICES

The Service Agreement, Pet Profile, and Veterinary Release forms must be completed before bookings can be requested.

For the safety of your pets and the security of your home, we kindly request that visits are not shared with friends and family during your absence. This allows us to maintain a consistent routine, follow all pet care instructions precisely, and ensure the security of your property.

Due to a growing client list, we are not able to schedule ongoing walk or drop-in appointments currently.

If your travel plans extend beyond your original reservation, we will do our best to accommodate but coverage is not guaranteed until we have confirmed.

Extended care 2 - 8 hours: 50% of the nightly rate | 8+ hours: 100% of the nightly rate.

If your travel plans extend beyond your original reservation, we will do our best to accommodate but coverage is not guaranteed until we have confirmed.

ACCESS

We suggest using a lockbox for keys or assigning us a specific keypad code. If a key exchange is needed, a $15 charge per trip will be applied. In the rare event of a lock failure or jammed door that prevents us from completing a scheduled walk or drop-in, the full booking amount will still apply.

SUPPLIES

Owners are responsible for providing food, treats, waste bags, litter, crates, pet carriers, sturdy collars, harnesses, and leashes for walks. For overnight care, we only require clean sheets and Wi-Fi access, and a tidy home is always appreciated! Should you run out of any pet supplies during our stay, we can pick them up and add the cost to your final invoice, due upon completion of our services.

MEDICATION ADMINISTRATION

We handle medication administration, including pills and drops, at no additional cost. For more complex needs like insulin injections or subcutaneous fluids, we'll discuss options and training if needed.

HOLIDAY RATES

Due to higher demand during holidays, an additional 20% is added to base services (does not include additional pet fees). Holiday dates in 2024 are January 12-15, February 16-19, May 24-27, July 4-7, August 30-September 2, November 28 – December 1, and December 21 – January 1.

PAYMENTS

We utilize Stripe, a trusted and secure payment processor used by millions of businesses worldwide. Stripe offers convenient payment options, allowing clients to easily pay online using various methods including ACH, credit/debit cards, and digital wallets. Your payment information is encrypted and protected for safe transactions and can be changed or removed at any time. A payment method must be on file for a booking to be confirmed and payments will be processed following the completion of services.

CANCELLATIONS

We understand that plans change and weather happens! But when you book with us, that time is reserved exclusively for you. If you need to cancel, please give us at least 72 hours' notice for overnight care and 24 hours' notice for drop-ins and walks. Otherwise, a cancellation fee of 50% of the scheduled services may apply. In cases of bad weather, walks can be converted to drop-in visits at the lower rate.